Privacy notice

This Privacy Notice sets out information about how we process information about you in order to comply with the Data Protection Act 2018 and the EU General Data Protection Regulation. It tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

We’ll tell you:

  • why we are able to process your information
  • what purpose we are processing it for
  • whether you have to provide it to us
  • how long we store it for
  • whether there are other recipients of your personal information
  • whether we intend to transfer it to another country, and
  • whether we do automated decision-making or profiling.

The first part of the notice is information we need to tell everybody.

Parenting UK is run by Family Lives who is the controller for the personal information we process, unless otherwise stated.

Family Lives is a national charity. We hold and processes information about our service users for various purposes. For example, to ensure our services are responsive to needs and to report to our commissioners and funders, to enable correspondence and communications, and for safeguarding purposes.

About Family Lives: 
Family Lives
15-17 The Broadway, 
Hertfordshire, AL9 5HZ
Tel: 020 7553 3080. 

Family Lives is registered with the Information Commissioner’s Office as a Data Controller under number Z489744X.

Family Lives is registered as a company limited by guarantee in England and Wales No. 3817762 and a registered charity No.1077722. 

Data which has been collected prior to the introduction of GDPR (25 May 2018) will be processed in accordance with this updated Privacy Notice.


Visitors to our website

Legal basis for processing data: The legal basis we rely on to process your personal data is article 6(1)(f) of the GDPR, which allows us to process personal data when its necessary for the purposes of the legitimate interests of the Data Controller. The purpose for implementing all of the below on our websites is to maintain and monitor the performance of our websites and to constantly look to improve the site and the services we offer to our users.

Analytics: When you visit our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies: You can read more about how we use cookies on our Cookies Page. We use a cookies tool on our website which requires explicit opt in action by users of our website. This will apply to the non-necessary cookies.

Your rights: As we are processing your personal data for our legitimate interests as stated above, you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.

Enewsletters and social media

Why we process your data: in order to provide you with our enewsletter updates we have to process personal data you provide to us when you sign up to receive them.

Legal basis for processing data: we ask for your consent to process your personal data when you sign up for our newsletters. You can withdraw your consent at any time, meaning you will no longer receive the newsletters, by following the ‘unsubscribe’ links included on every newsletter.

For all newsletters we gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletters. We use third party data processors to deliver our enewsletters including SignUpTo (for Parenting UK newsletterss) and MailChimp. MailChimp and is based outside the EU but complies with the EU-US Privacy Shield Framework. You can read their privacy policies here MailChimpSignUpTo.  

If you chose to unsubscribe from our newsletters, you details will be kept on a specific ‘do not send’ list to ensure we comply with your wishes.

People who contact us via social media

Why we process your data: we process data provided by you in order to respond to any messages you send via social media. We use a third part data processor, Hootsuite, to manage our social media interactions.

Legal basis for processing data: we rely on legitimate interests to process your data regarding social media. We would not be able to respond to your messages without doing so.

If you send us a private or direct message via social media the message will be stored by Hootsuite. It will not be shared with any other organisations. Hootsuite is based in Canada, but for the purposes of EU data protection law, Canada is considered a country which provides adequate protections for Personal Information, as confirmed by the European Commission in Commission Decision 2002/2/EC. 

If you contact us through the website

Why we process your data: we will only process your data in order to respond to your query (if applicable).

Legal basis for processing data: we process your data under the basis of ‘legitimate interests’.

Your rights to your data

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information. You can find more information about this on the Information Commissioner’s Office website.

Accessing your data: You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. 

Correcting your data: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. 

Erasing your data: You have the right to ask us to erase your personal information in certain circumstances.

Restricting processing: You have the right to ask us to restrict the processing of your information in certain circumstances. 

Object to processing: You have the right to object to processing if we are able to process your information because it is in our legitimate interests. 

Data portability: This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent.

You have a right to access data that Family Lives holds about you (personal data) and be given access to your information within 30 days of request in accordance with the Data Protection Act 2018 and the General Data Protection Regulations. You can request your personal information by email to or by writing to: Data Controller, Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ.

There is no charge for this. It will help us to find your information if you can tell us something about the nature of your contact with us e.g. which service, your geographic area. We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You may be asked to provide identification of your identity. 


Your right to lodge a complaint with a supervisory authority

If you have a complaint about the way we process your data, you have the right to complain to the Information Commissioner’s Office. Please see the ICO website for more information.

Changes to this privacy notice: We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.


(Updated May 2018)